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AI phone reception · Portugal

Never miss another call.

Mesa answers, qualifies and books — in European Portuguese, around the clock, following your workflows.

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  1. Mesa

    Alvalade agency, good afternoon. How can I help?

  2. Marta

    Hi — I saw a T2 in Alvalade on the site.

  3. Mesa

    Of course. May I have your name?

  4. Marta

    Marta Sousa.

  5. Mesa

    And a phone number, so we can confirm the viewing?

  6. Marta

    It’s the one on the screen — it starts with nine one.

  7. Mesa

    Thursday at three is free. Does that work?

  8. Marta

    Yes, that works. Thank you.

  9. Mesa

    Booked. A colleague will meet you at the office then.

  10. Marta

    Perfect. See you Thursday.

Message

While you were out

To
Alvalade agency
From
Marta Sousa
Phone
91● ●●● ●●●
Re
T2 in Alvalade — viewing
Called Will call back Please call Booked
Date / Time
Thu 15:00

Thursday 15:00 — booked on the calendar

How it works

  1. 1

    Answers

    Around the clock. Native European Portuguese, and also English, Spanish and French.

  2. 2

    Follows your workflow

    What to ask, when to transfer, what never to say. You see the flow on screen and change it when you need to.

  3. 3

    Hands over the outcome

    Calendar, CRM, email or SMS — and a transfer to a person when the flow says so.

Saudação Greeting Start Agência Alvalade, boa tarde… Pedir nome Collect field Collect “nome” Consultar imóvel Knowledge lookup T2 em Alvalade Marcar visita Execute tool calendar · Qui 15:00 Passar a um colega Transfer Se pedir para falar com alguém
Workflow: book a viewing — real estate

Built for people who live on the phone

  • Real estate

    Qualifies leads, books viewings, and answers questions about listings.

    T2 in Alvalade — viewing booked for Thursday at 15:00.

  • Clinics

    Bookings, rescheduling and opening hours, without leaving the line ringing.

    GP appointment, Tuesday 9:30, reminder by SMS.

  • Hotels and restaurants

    Reservations, common questions and groups, after the desk has closed.

    Table for four, Saturday 20:30, high chair requested.

What sets us apart

  • European Portuguese voice (not Brazilian, not generic synthesis).
  • Workflows you can see and control.
  • Tested before it goes live (automated call scenarios).
  • Hands the call to a person when it should.
  • Data in the EU, recording with consent, an AI notice on every call.
  • Configured by us in days, not months.

Questions

Does the voice sound like European Portuguese?
Yes. Mesa uses native European Portuguese voices. Not Brazilian Portuguese, and not a generic synthetic accent.
How do you configure what Mesa says and does?
The reception follows a visible workflow: what to ask, when to transfer, what never to say. We configure it with you; you do not need a technical team.
Where is the data, and is it GDPR-compliant?
Data stays in the European Union, hosted in Germany. A data processing agreement (DPA) is available, retention is configurable, and recording happens only with consent.
Will Mesa transfer the call to a person?
Yes. The workflow decides when to transfer — if the caller asks, if the situation leaves the script, or on any rule your team sets.
What does it cost?
Pricing is on request. Ask for a demo and we will talk through volume and the use case.

Security

Security and compliance

GDPR, EU hosting (Germany), an AI notice (EU AI Act), recording consent, configurable retention, and a data processing agreement (DPA) available.

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